Cloud Support Services (CSS): Modular solutions tailored to suit every need


As a Microsoft CSP you need to ensure minimum downtime for your customers Tech Data can help with highly skilled technical support services. Free up your internal resource to focus on more strategic activities, leverage our Professional Cloud Support Service for your growing Cloud business.

Summary of our plans

CSS Elite Partner Program


CSS Elite Core

CSS Elite Core
White Label

CSS Elite Core

CSS Elite Core
All-in White Label

Standard Features






Unlimited CSP tickets

Contact methods: Webform

Contact methods: Live chat


Contact methods: phone




24/7 access and 9-6 BH Incident Management





24/7 access and Incident Management


IRTi SLA: 1, 2, 4, 6 hours according severity


IRTi SLA: 4, 8, 12, 16 hours according severity





Premier support L3 escalation to Microsoft


12 months contract with auto-renewal policy 


Partner’s brand service setup and customization




Direct access for every end customers




ad-hoc end customer Customization with Add-ons


ADD-ONS enabled






End customer access




On-premises support


5 Tickets end customer access




Enterprise Agreement


Partner Gold SLA


Partner Platinum SLA


Partner Diamond SLA


End customer Diamond SLA